Q: How can I edit my child’s profile?

To modify your child's profile details, follow these steps: Select the Profile Icon located in the upper right corner of the app. Click on the desired profile. You should now be able to edit the name and/or date of birth. If you encounter any issues or are redirected to a subscriptions page without the option to edit profile details, please do not hesitate to contact us for assistance.

Q: Is the First Foods Database® available on both the app and website?

Yes, our First Foods® database is available on both our website and app.

Q: How can I track that my baby has tried a certain food?

There are two ways to log a food: From the food’s database page : Tap the plus sign (+) on the food’s database page to add it to the tracker. You'll be asked if you'd like to add it as a favorite, and if baby had a reaction. You'll also be able to make any notes about that food. From your Tracker tab : Tap the blue plus sign (+) . Select “ foods ” and the date which you want to log the food. You can then search for foods by name and select the checkbox next to any food you would like to add to the tracker for that day. Click “ confirm selection ” at the bottom. You will then be given the option to add a note or reaction to any of those foods before clicking “ Save .” Note on foods not yet in our database: New foods not yet in our database can still be added to your tracker. While on your Tracker tab, click the blue “ + ” button and select “ Foods ,” and then the date you wish to log the food. Click “ Add other food ” at the top and type the name of the food in the text box. Note that if baby has tried a meal from the “ Today ” tab carousel, it will add all foods from that meal into your tracker automatically. Please contact us if you have any additional questions or need further guidance.

Q: I get an error message when I try to log in or I'm not getting the password reset email

Error messages upon login: Error messages upon log in can occur if you are on an older version of the app. To ensure you have the most recent version installed, check your Apple App Store or Google Play Store for updates, or simply delete the app and reinstall it. Password reset issues: The most common reason for not receiving a password reset email is requesting the reset with a different email address than the address you signed up with. If you are a paid subscriber, please note that the email address where you received your subscription confirmation email may differ from the email address you used to sign up for the app. If you can't log in, think if you may have signed up with another email address. In any case, remember to check your spam or junk mail folder, as reset emails occasionally end up there. Can't log in: If you were previously only using our First Foods Database (the free version of the app), it's possible you never made an account. Updates to the app now require all users, including those on the free version, to have an account. If this is the case for you, you can simply create a new account. If you are still having trouble, please contact us and we’ll be happy to assist.

Question 1

How can I edit my child’s profile?

Accepted Answer

To modify your child's profile details, follow these steps:

Select the Profile Icon located in the upper right corner of the app.
Click on the desired profile.
You should now be able to edit the name and/or date of birth.

If you encounter any issues or are redirected to a subscriptions page without the option to edit profile details, please do not hesitate to contact us for assistance.

Question 2

Why can't I see my website purchases (guide/bundle/course) on my account?

Accepted Answer

The most common reason you may not see your website purchases when logged into your account on our website is that you're using an email address different from the one you used during purchase. Unfortunately, the email addresses must match for our system to display your purchases. The email address associated with your order will be the same address that received the order confirmation email. If you find that you've purchased with an email address that is different from the one you're currently logging in with, there's a simple fix:

Step 1: Create a new account on our website using the email address you used to make the purchase.

Step 2: Once the account is created with the purchase email, log in, and your purchases should now be visible.

If you wish to have all purchases organized under one account, please contact us, and we would be happy transfer your purchase to your preferred email address.

Question 3

How do I cancel / delete my subscription?

Accepted Answer

If you purchased your subscription through Apple or Google Play, your subscription can be managed through your profile within the app or through "My Subscriptions" in the Apple App Store or Google Play Store on your device. We at Solid Starts cannot cancel your subscription for you if you purchased through Apple or Google Play.

If you purchased your subscription directly through our website, you can log into your account on our website and click into the “Subscription” tab to cancel. If you have any trouble, please contact us.

See specific steps for cancellation below depending on purchase method.

Apple/iOS Users

Solid Starts cannot cancel, refund, or manage subscriptions purchased via the iOS App Store. To cancel through Apple, follow these steps:

Open the Settings app.
Tap your name.
Tap Subscriptions.
Select the subscription.
Tap Cancel Subscription (you may need to scroll down to find this).
If you don’t see a Cancel button but see an expiration message in red text, the subscription is already canceled.

Please note: Purchases made through Apple are subject to Apple’s Terms of Service, and Solid Starts cannot process refunds or extensions for these purchases as outlined in our Terms of Service. Visit Apple’s Help & Support page for more details.

Google Play/Android Users

If your subscription was purchased via the Google Play Store, you can cancel it directly:

Open the Google Play Store app.
Tap your profile icon (top-right corner).
Select Payments & Subscriptions.
Tap Subscriptions.
Find and select the subscription you want to cancel.
Tap Cancel Subscription and follow the prompts.

Website App Purchases

If you purchased your subscription directly from the Solid Starts website:

Navigate to your account page on our website.
Click on 'Subscription'.
You will then see an option to cancel your subscription.

Please contact us if you have any additional questions or need further guidance.

Question 4

How do I purchase a subscription to the Solid Starts App?

Accepted Answer

You can sign up for a free trial and purchase a monthly or yearly subscription directly from our website here or within the Solid Starts app on Android or iOS once downloaded from your Apple or Google Play app store.

When purchasing on the website, use the same email address you used to create your account to login to your Solid Starts app on your phone.

More here on the benefits of joining us via a subscription to our app!

Question 5

Is the First Foods Database® available on both the app and website?

Accepted Answer

Yes, our First Foods® database is available on both our website and app.

Question 6

Where do I start? / How do I use the app?

Accepted Answer

Start by creating your baby’s profile with onboarding with the app. There are 5 “tabs” at the bottom of the screen which can help you navigate your journey within the app:

“Today” tab: This is where you can find your customizable day-by-day introduction of solids and common food allergens. Your journey begins with the “First Bites” path (if you did not select that you had already started solids during onboarding)
“Foods” tab: Our First Foods® database lives here! Search over 400+ foods, view nutritional, choking, and allergen info, and preparation guidelines.
"Search" tab: Search across foods, guides, meals and articles with a specific search term, or browse the full collection of any of those categories.
“Meals” tab: Navigate 300+ meal ideas here! At the top of this screen you’ll see 3 tabs: “ideas” gives you ideas for new meals; “all meals” allows you to search by ingredient or meal name, and filter by diet type, baby’s age, level of difficulty in preparation, allergens, and so on; “my meals” houses any meals you have favorited/hearted and also your “lists” for any meals you have added to a list (an excellent way to create a weekly meal plan!).
“Tracker” tab: Here you can see foods you have logged, any you have marked as baby’s “favorites,” allergens you have tried, any logged reactions (particularly helpful for doctor’s visits), and foods you have marked as “try later.” You can also log ingredients and add any notes to any day directly from this tab.

Please contact us if you have any additional questions or need further guidance.

Question 7

How can I track that my baby has tried a certain food?

Accepted Answer

There are two ways to log a food:

From the food’s database page: Tap the plus sign (+) on the food’s database page to add it to the tracker. You'll be asked if you'd like to add it as a favorite, and if baby had a reaction. You'll also be able to make any notes about that food.
From your Tracker tab: Tap the blue plus sign (+). Select “foods” and the date which you want to log the food. You can then search for foods by name and select the checkbox next to any food you would like to add to the tracker for that day. Click “confirm selection” at the bottom. You will then be given the option to add a note or reaction to any of those foods before clicking “Save.”

Note on foods not yet in our database: New foods not yet in our database can still be added to your tracker. While on your Tracker tab, click the blue “+” button and select “Foods,” and then the date you wish to log the food. Click “Add other food” at the top and type the name of the food in the text box.

Note that if baby has tried a meal from the “Today” tab carousel, it will add all foods from that meal into your tracker automatically.

Please contact us if you have any additional questions or need further guidance.

Question 8

I get an error message when I try to log in or I'm not getting the password reset email

Accepted Answer

Error messages upon login:
Error messages upon log in can occur if you are on an older version of the app. To ensure you have the most recent version installed, check your Apple App Store or Google Play Store for updates, or simply delete the app and reinstall it.

Password reset issues:
The most common reason for not receiving a password reset email is requesting the reset with a different email address than the address you signed up with. If you are a paid subscriber, please note that the email address where you received your subscription confirmation email may differ from the email address you used to sign up for the app. If you can't log in, think if you may have signed up with another email address. In any case, remember to check your spam or junk mail folder, as reset emails occasionally end up there.

Can't log in:
If you were previously only using our First Foods Database (the free version of the app), it's possible you never made an account. Updates to the app now require all users, including those on the free version, to have an account. If this is the case for you, you can simply create a new account.

If you are still having trouble, please contact us and we’ll be happy to assist.

Question 9

How do I change my payment method?

Accepted Answer

For purchases made through Apple or Google Play, you will have to change your payment method within your account, as they manage all payments.

If you purchased your subscription through our website, please contact us for help with your payment method.

Question 10

Do you offer discounts?

Accepted Answer

Occasionally we will offer special promotions or discounts for an annual subscription to our app. Be sure to sign up for our newsletter via email here and follow us on Instagram to stay up to date with any promotions!

Please contact us if you have any additional questions.

Question 11

I have a gift card code for the app. How do I use it?

Accepted Answer

To apply a gift card code for an app subscription, sign in or create an account at solidstarts.com/app, select the plan applicable to your gift card code, and apply the gift card code at checkout. Note: Gift card codes are redeemable via our website only and cannot be used in the Apple or Google app stores.

Please contact us if you have any additional questions or need further guidance.

Question 12

What’s the book about?

Accepted Answer

Solid Starts for Babies: How to Introduce Solid Food and Raise a Happy Eater is your go-to guide for raising a confident, curious eater. It’s packed with everything you need to know about starting solids, from why “baby food” isn’t necessary to how to share family meals safely with your little one.

You’ll find practical tips for every stage, from 4 months through toddlerhood, plus insights on topics like food safety, introducing allergens, and why letting babies feed themselves can be so beneficial. It’s all about building trust at the table and setting the foundation for a lifetime of positive eating habits.

Question 13

How can I contact you?

Accepted Answer

I have a question about my account and/or the app or other materials

If you have any questions about your account, try searching in our Help Center for answers to common questions.

I can't find the answer to my question in your Help Center

If you can't find an answer to your question, feel free to contact us and our team will get back to you as soon as possible.

I have a question about starting solids

Many questions about starting solids can be answered by the articles, guides, and videos within our app. For more specific questions, we would encourage you to reach out to your pediatrician and/or ask for a referral to a specialist if you feel the need.

Do you offer 1:1 support?

Unfortunately we are unable to offer 1:1 support at this time, though we would be happy to point you towards any of our resources to help answer any more specific questions you may have. You might also consider asking your pediatrician for additional support, and you always have the right to request a referral to any specialists (gastroenterologist, dietitian/nutritionist, allergist, dermatologist, etc) for any more nuanced concerns. More here: When to Seek Help

Do you do partnerships?
For any partnership inquiries, please contact us here.

How can I contact you for a press/media request?
Please reach out to our team at press@solidstarts.com. More on our press & awards page.

Mailing Address:
315 Flatbush Avenue
Box #353
Brooklyn, NY 11217

Question 14

How do I delete my Solid Starts account?

Accepted Answer

To delete your account, you will need to:

Click the “delete account” option in your profile within your app or on our website.
This will take you to a form on our website where you can enter your email address for deletion.

Note: Please be aware that deleting your account is an irreversible action, and you will lose access to any purchases made on the website such as guides, bundles, or videos, as well as any logged information from your app account.

In addition, if you have an app subscription associated with the email address that you used for your Solid Starts account, you will not be able to purchase a new subscription in the future with that same email address.

**Deleting your Solid Starts account will not cancel your app subscription**

To cancel your subscription, if it was made through the App Store or Google Play Store, you will need to:

Open your App Store or Google Play Store.
Click on your profile.
Navigate to 'Subscriptions.'
Find Solid Starts and click on 'cancel subscription.'

If you purchased your subscription directly from the Solid Starts website:

Navigate to your profile on the website.
Click on 'Subscription'.
You will then see an option to cancel your subscription.

Please contact us if you have any additional questions or need further guidance.

Question 15

How do I get the Solid Starts App?

Accepted Answer

You can download the Solid Starts app on Apple or Android from your app store on your device. More here on how to subscribe to our app--we hope you'll join us!

Solid Starts Logo in App Store

Question 16

What is the difference between the “free” version of the app and the paid subscription?

Accepted Answer

You can explore our First Foods® database for free on our app, where you can search for foods, view nutritional information, preparation guidelines, and choking/allergen information of over 400+ foods. You can access this by exiting out of the paywall after creating/logging into your account on our app.

With a paid subscription, you will get access to a comprehensive, guided experience that includes customizable day-by-day introduction of foods and allergens developed by our team of pediatric professionals, our collection of starting solids guides and videos, an interactive foods tracker to identify foods tried and any reactions, 300+ meal ideas, and articles and tips from our pros. This is particularly helpful if you are wanting more of a handheld experience through the process of introducing solids.

You can learn more about our subscription and can try a free trial here.

Question 17

Where do I find the guided introduction of foods (previous 100 day plan) in the app?

Accepted Answer

Our more flexible, guided introduction of foods is located within the "Today" tab of your app. Swipe through to discover meals, use it day-by-day to mark favorites, or create lists to mark foods you want your baby to try next. This is customizable to you and your preferred journey with your baby, and helps you in introducing common food allergens safely along the way.

The "Today" tab is divided into "paths" relevant to your baby’s stage.
The first path is called “First Bites” (If you selected that you have already tried solid foods during onboarding, then you will be asked to move into the second path, "The Big 3"–in which allergens are introduced). The meals in First Bites are super simple with 2-4 ingredients and no allergens.
As your baby tries new meals, mark them as complete to move along to other paths. Once you introduce ~10 foods in the “First Bites” path, you will move along to the next path, “The Big 3,” where you’ll learn to introduce common allergens, and discover meals and ingredients that go along with the new skills your baby is learning on their feeding journey.
The meals you see in your "Today" tab carousel can be completed in any order, as you will only see meals appropriate for your baby's stage and with allergens that you have already safely introduced.

Please contact us if you have any additional questions or need further guidance.

Question 18

How can I add an additional child profile?

Accepted Answer

To add an additional child profile, click on the profile option on the home screen, which will take you to your Profile page. Click "switch baby" and you will see the option to add a new baby profile appear at the bottom.

Question 19

How can I access the First Foods Database® in the app?

Accepted Answer

Our First Foods® database is free to access, but other app subscription features including guided day-by-day introduction of foods and allergens, our collection of starting solids guides and videos, ability to log/track foods served to baby, 300+ meal ideas, expert tips from our team of pediatric pros, and more features–require a subscription.

To access the database, you simply need to "X" out of the paywall pop-up after creating/logging into your account. Make sure you have our most recent update–version 3.5.10 or higher.

If you are having trouble seeing the free database, some also find that deleting and reinstalling the app can help as this can act as a reset. If this doesn't fix the issue or if you have any further questions, please reach out to us and our team can help you out.

Question 20

How can I track a meal or recipe that my child has tried?

Accepted Answer

To track a meal or recipe that your child has tried, click the “log” button on the meal to track all ingredients within that meal.

Please contact us if you have any additional questions or need further guidance.

Question 21

How can I make lists of recipes/meals?

Accepted Answer

There are a couple of ways you can make lists of recipes. This can be helpful for meal planning and/or grocery lists.

1. Within the "Today" tab, click on the three dots on the right of the meal card, and you will see the option to add that meal to a list.

2. Within the “Meals” tab, click the “list” icon on the top right of the recipe card to add it to a list.

Please contact us if you have any additional questions or need further guidance.

Question 22

I forgot my password. What do I do?

Accepted Answer

If you forgot your password, follow these steps:

1. Click on the “forgot password?” link within the app or website.

2. Enter the email address that you signed up with.

3. Check your email for the reset code. If you still don’t see an email from Solid Starts after 15-20 minutes, remember to check your spam folder.

4. The email will have a code to reset your password. Return to the website or app and enter this code along with the new password you would like.

5. Click the “reset” button.

6. If you don’t receive the password reset email, or encounter any other issues, please contact us for help.

Question 23

Does my subscription auto-renew?

Accepted Answer

For purchases through Apple or Google Play, your subscription will auto-renew if you selected this option upon sign-up.

App subscriptions purchased directly through our website will auto-renew. You will need to cancel if you do not wish to continue your subscription. You can do this by logging into your account on our website and clicking into the “Subscription” tab.

Please contact us if you have any additional questions or need further guidance.

Question 24

I have a discount code for the app. How do I use it?

Accepted Answer

To apply a discount code for an app subscription, sign in or create an account at solidstarts.com/app, select the plan applicable to your offer code, and apply the promotional code at checkout. Note: Discount codes are redeemable via our website only and cannot be used in the Apple or Google app stores.

Please contact us if you have any additional questions or need further guidance.

Question 25

Do gift card codes expire?

Accepted Answer

No, gift card codes do not expire and can be redeemed at any time. If purchasing a gift card code for an app subscription, the app subscription will start at time of redemption (not at time of purchase).

Please contact us if you have any additional questions or need further guidance.

Question 26

What’s the difference between the app and the book?

Accepted Answer

Solid Starts for Babies: How to Introduce Solid Food and Raise a Happy Eater and the Solid Starts App work together to give you the full picture of starting solids with your baby. Our app offers daily, hands-on guidance including access to our video courses & guides, guided introduction of solids and common food allergens, access to 300+ recipes, and ability to log baby’s foods, while our book dives deeper into the “why” behind it all, with research, stories, and strategies for raising a confident eater. If you’re already an app subscriber, the book makes a great companion and is a helpful resource to keep on your shelf. Just head here for more information.

Question 27

I can't find the subscription in my app store to cancel

Accepted Answer

The most common reason for not seeing the subscription in your Apple App Store or Google Play Store is because you are not logged into the app store with the email address used to purchase the subscription. Many users have multiple Apple ID / Google Play accounts and the subscription may be linked to another account. Please try logging into your app store with another email address to see if you can locate the subscription.

Please contact us if you have any additional questions or need further guidance.

Question 28

Is the Solid Starts App free?

Accepted Answer

The Solid Starts App is free to download and features our First Foods® database where you can learn about how to introduce any food to your baby. A paid subscription offers access to additional features including our starting solids guides and videos, 300+ meal ideas, personalized guidance for introducing solid foods and common food allergens, ability to track/log foods served to baby, and articles and tips from our team of pediatric professionals. We offer a free trial for both our monthly and yearly options. You can learn more about our subscription and can join us here!

Question 29

How do I order the Solid Starts Book? Where can it ship?

Accepted Answer

We're so happy you're interested in our book, Solid Starts for Babies: How to Introduce Solid Food and Raise a Happy Eater. We’ve put together a list of retailers so you can choose the one that works best for you! Head here for more information.

Question 30

I bought your starting solids guides/videos/bundle. Can I view them on the app if I have an app subscription?

Accepted Answer

Yes! To access the guides in the app, navigate to the “Search” tab and click “View all” in the “Guides” section. You can also search for a specific guide by name/topic in the search bar at the top of the “Search” tab.

Question 31

Where can I find the info on introducing allergens in the app?

Accepted Answer

Allergen introduction is available as part of the guided food introduction journey and is found on the “Today” tab of your app. Allergen Introduction will appear after you make your way through the first Path which is called "First Bites." This will bring you to "The Big 3" Path, which will start introduction of allergens (this one includes the 3 most common allergens: peanut, dairy, and egg), and will continue on in the next path, “Explore the Rainbow.”

Please contact us if you have any additional questions or need further guidance.

Question 32

How can I track reactions my baby has had to foods?

Accepted Answer

Once you’ve added a food to the tracker, you’ll be asked if baby had a reaction.
From there, you can note which symptoms baby experienced.
To see a main list of all foods that elicited reactions to share with family, caregivers, or doctors, simply tap the “Reactions” button on your Tracker tab.
You can also add reactions when you log directly through the Tracker tab by clicking on the blue “+” sign, selecting the food, and adding a reaction.

Please contact us if you have any additional questions or need further guidance.

Question 33

Where are the purees in the First Foods Database®?

Accepted Answer

If you want to make some purees for baby, by all means do so! Any food can be pureed, but our First Foods® database shows you how to serve each food without the need to puree. You’ll also see many foods offered “2 ways” often equating to a mashed version and a finger food version. Variety is key.

Question 34

Can I search for recipes/meals by ingredient?

Accepted Answer

Yes–you can search by ingredient. Type the name of a food into the search bar in the "Meals" tab, and you will find plenty of options to use that ingredient in a recipe to share with your baby.

Please contact us if you have any additional questions or need further guidance.

Question 35

My subscription is not being recognized on the app

Accepted Answer

The most common reason for this error message is because you might be logging in with an email address that is not associated with your subscription.

Your subscription is purchased on your phone and is "owned" by the email address of your Apple or Google Play account. However, access to the subscription features is associated with the email address used to create the app account, which can be different from your Apple or Google ID.

This is the same case if you purchased the subscription directly from our website - your purchase address may be different than your app account address.

Please be sure you have the most updated version of the app and then try logging into the app with another email address to see if it will recognize your subscription. If that does not work, please contact us here and we can help you get access.

Question 36

Can I get a refund?

Accepted Answer

If you purchased a subscription through the app itself after downloading from Apple or Google Play, you will have to reach out to them directly to request a refund as we are unable to process the refund (Apple and Google manage subscriptions made through them). Fortunately, the process is quite straightforward--you can request a refund from Apple here or Google here.

If you purchased your app subscription directly from our website, we can absolutely help you with a refund. Please contact us and we will do our best to help your further.

We would love to help you get the most out of your app subscription. If you are having any difficulty navigating the app or understanding full functionality, please reach out to us and we can help you with this! We are always aiming to improve the user experience of our app--if you are still looking for a refund, we would greatly appreciate any feedback!

Question 37

What payment methods do you accept?

Accepted Answer

For subscriptions purchased via the Apple App Store or Google Play Store, we accept what they accept!

For subscriptions purchased through our website, we accept the following credit cards: Visa, Mastercard, American Express, and Discover.

Please contact us if you have any additional questions or need further guidance.

Question 38

Can I buy a subscription to your app now and activate it later?

Accepted Answer

Unfortunately no---a subscription is activated immediately upon purchase. However if you're hoping to take advantage of a promotion we have currently, many find poking around the app ahead of time can be helpful, particularly with new content integrated into the app including video courses and guides to help you prepare for your solids journey. We hope you'll consider joining our community!

Please contact us if you have any additional questions or need further guidance.

Question 39

How can I gift an app subscription?

Accepted Answer

You can gift a monthly or annual subscription to our app by visiting our gift card website here. This code will not expire, and the gifted subscription will only activate once the gift card code is redeemed (not upon purchase). Thanks for your support!

Please contact us if you have any additional questions or need further guidance.

Question 40

How can I delete a child profile?

Accepted Answer

To delete a child profile, follow these steps:

Click the profile icon in the upper left of your app home screen.
If you are currently on the profile you would like to delete, click “View Baby.”

If you are not already on the profile you would like to delete, first click “Switch Baby” to select the child profile you wish to delete.

Scroll to the bottom and click “Remove this Profile.”

Question 41

Is the Solid Starts App available everywhere / internationally?

Accepted Answer

Yes, the Solid Starts App is available globally. Get it here!

Question 42

What do you get with a subscription to the Solid Starts App?

Accepted Answer

A subscription to our Solid Starts app provides a comprehensive guided experience to help you navigate introducing solids. This includes:

Personalized guided introduction of foods and allergens developed by our team of board-certified pediatricians, allergist, feeding therapists, and dietitian
Access to our collection of starting solids guides and video courses
300+ meal ideas for babies and toddlers
Tips and quotes from our team of pediatric professionals
Interactive foods tracker for ingredient and allergen tracking
Reactions, sensitivities, and allergies log
Essential articles written by our pediatric pros, searchable by topic
Ability to search for any foods, meals, guides, and articles directly within our app
Access to our award-winning First Foods® database with nutritional information and tips for how to prepare and serve to baby

You can learn more about our app subscription and can try a free trial here. We hope you'll join us!

Question 43

How can I add a food as a favorite?

Accepted Answer

You can add a food as a favorite in 2 different ways:

Tap the heart icon on the upper right corner of the picture of any food to add it to your favorites; OR
Upon logging a food for the first time from that food’s database page, you'll be asked if you want to add this food to your "favorites" list.

You can check on your favorites list any time within the “tracker” tab of the app.

Question 44

Can I edit the date/note/reactions of a logged food?

Accepted Answer

Yes! Simply follow these steps:

Open your food tracker and click on the date that has the food you want to change.
Click on the food name at the bottom of the screen.
Click the "X Tried" box.
Click into the "note" field.

From here, you can click on the date (underneath the food name at the top) and change it to whatever date you want. You can also edit the food’s notes and reactions on this screen.

Click the blue "Update" button when you are done making changes.

Please contact us if you have any additional questions or need further guidance.

Question 45

What is a “poop friendly” food in the First Foods Database®?

Accepted Answer

“Poop friendly” means whether a food has qualities that can help baby poop.

To easily see “poop friendly” foods, click the “Sort & Filters” button on the “Foods” tab of your app and select the “Poop Friendly” checkbox.

Question 46

Where can I find recipes/meal ideas?

Accepted Answer

You can view recipes with a paid subscription. With a subscription, there are two different areas in which you can find meal ideas:

1. In your "Today" tab, you will see the option to browse hundreds of meal ideas depending on the path and stage you are in.

Within each path, you may skip meals, repeat meals, and save others for later.
You can also favorite meals and add them to custom lists you create.
We built in this flexibility and customization to give you the freedom to introduce solids at your own pace.

2. In your “Meals” tab, you can search our recipe database which features over 300+ recipes.

You can search by specific ingredient, choose a recipe from our curated lists (i.e. “Make-Ahead Lunches,” “Iron-Rich Recipes,” etc.) or simply scroll through the entire recipe database for whatever catches your eye!
You can also save recipes to custom lists as well as mark recipes as favorites. This can be helpful for grocery shopping!

Please contact us if you have any additional questions or need further guidance.

Question 47

What do I do if I'm getting error messages within the app? App is crashing?

Accepted Answer

If you are getting error messages while logged in and using the app, and/or your app is crashing there are a few steps to take.

1. First, make sure you are on the latest version of the app (currently version 3.5.10 or higher). You can check by visiting the Apple App Store or Google Play Store to see if an update is available for download.

2. Log out of your account from the profile page.

3. Log back in again by re-entering your email and password.

This acts as an important "reset" for the app and should solve any error messages.

**Some users also find that deleting the app and reinstalling it helps.

If you still see error messages after these steps, please contact us.

Question 48

What happens to the foods I've tracked if I cancel my subscription?

Accepted Answer

Once your subscription expires, you will no longer be able to access or view your data within the app. However, prior to cancellation, you can export your saved data into a spreadsheet. To do this, click “Tracker” on the main app screen, and select the download icon in the upper right.

Please contact us if you have any additional questions or need further guidance.

Question 49

Can I see the ingredients for the 3-day allergen series ahead of time so I can shop / meal plan?

Accepted Answer

Unfortunately at this time there is no way to look ahead to future allergen introduction series to see the recipes, though we hope to improve this experience with a future update! To help with meal prepping/shopping, here are the ingredients you will need for each of the 12 allergen series:

Egg:

-large egg

-3 tsp olive oil

-1 ripe mango

-1 15 ½-oz (439-g) can pinto beans

Peanut:

-smooth peanut butter (honey-free)

-1 ripe banana

-1 ripe avocado

-1/2 c (120 ml) instant oatmeal

Cow's Milk:

-plain yogurt

-1 ripe banana

-½ c (120 ml) instant oatmeal

Wheat:

-1 slice wheat bread (honey-free)

-1 ripe avocado

-1 ripe banana

-½ c (120 ml) instant oatmeal

Sesame:

-Tahini (honey-free)

-1 ripe banana

-1 ripe avocado

-½ c (120 ml) instant oatmeal

Soy:

-1 c (240 ml) shelled edamame

-1 tbsp (15 ml) olive oil (optional)

-2 ripe avocado

-1 ripe banana

Fish:

-5-oz (142-g) can boneless salmon (Use salmon packed in oil or water with minimal seasonings)

-1 c (240 ml) garden peas

-1 ripe avocado

-1 sweet potato

Almond:

-smooth almond butter (honey-free)

-1 ripe banana

-1 ripe avocado

-1/2 c (120 ml) instant oatmeal

Cashew:

-smooth cashew butter (honey-free)

-1 ripe banana

-1 ripe avocado

-1/2 c (120 ml) instant oatmeal

Walnut:

-¼ c (60 ml) walnuts (Either whole or chopped walnuts work)

-1 ripe pear

-1 ripe banana

-1 c (240 ml) instant oatmeal

Pecan:

-smooth pecan butter (honey-free) or finely ground pecan

-2 tbsp (30 ml) applesauce, blended beans, mashed vegetable, or porridge

Hazelnut:

-¼ c (60 ml) hazelnuts (Either skin-on or skinned hazelnuts work)

-1 ripe pear

-1 ripe banana

-½ c (120 ml) instant oatmeal

Please contact us if you have any additional questions or need further guidance.

Question 50

Is your book available internationally?

Accepted Answer

Right now, our book is available for order in the US, UK, Commonwealth countries, and other select international countries. If you’re outside these areas, keep an eye on our book page for updates on international shipping options!

Question 51

I canceled my Solid Starts subscription. Can I restart it?

Accepted Answer

If you purchased your subscription through Apple or Google Play, you can restart your subscription by navigating to your Apple App Store or Google Play app and clicking “renew” within the “subscription” screen.

If you purchased through our website, please contact us for assistance with restarting a subscription.

Question 52

Is the book available as an e-book and/or audiobook?

Accepted Answer

Yes! Our book, Solid Starts for Babies: How to Introduce Solid Food and Raise a Happy Eater is available both as an e-book and as an audiobook. Head here for more information.

Question 53

Can I access the paid features of the app if I bought a bundle on your website?

Accepted Answer

No—a prior purchase of one of our bundles does not offer access to the paid features of the app, as our website and app subscription are on two separate platforms. A paid subscription to our app gives you access to all of our starting solids guides and videos, guided introduction of foods and allergens, 300+ recipes, food/allergen tracking, and tips and tricks from our pros. Note: It is not possible to give access to the guides within the app separately from the app’s other paid features, which is why a paid subscription is necessary to view the guides in the app, even if they were already purchased on our website.

If you’d like to explore what’s in the app, there is a free trial and flexible options for monthly and annual plans. You can learn more about our subscription here.

Question 54

I’m a monthly app subscriber. Can I switch to the yearly plan?

Accepted Answer

Yes! If you subscribed via Apple or Google Play, click on the profile icon on the top of the home screen to go to your profile. In your profile, click on "Manage Subscription" and choose the Yearly option there.

You can also switch plans within the Subscriptions section of your Apple App Store or Google Play Store.

If you subscribed via our website, please reach out to us here and we can help get your plan switched.

Question 55

Where can I search for a specific article/guide within the app?

Accepted Answer

To find a specific article, guide, or video in our app, simply navigate to the “Search” tab at the bottom of your app and use the general search bar at the top to search for anything. You can also browse by category (Articles, Guides, Courses, Meals, and Foods) on that same page by clicking the “View all” button for the specific category you want to search.

Please contact us if you have any additional questions or need further guidance.

Question 56

How can I add a food to a list to try later?

Accepted Answer

Once you're viewing any food, you can tap the “Try Later” button on the database page to add the food to your “Try Later” list. Many people use this feature as their grocery shopping list as well!

Question 57

Can't find a food in the First Foods Database®

Accepted Answer

We are adding new foods every day! It's a slow process because each food needs to be reviewed by several licensed professionals but we're doing our best to have every single food in the database. Feel free to contact us with your suggestions for new foods to add. We’d love to hear your ideas!

Want to log a food not yet in our database?
Any food not in our database can still be added to your tracker! While on your Tracker tab, click the blue “+” button and select “Foods,” and then the date you wish to log the food. Click “Add other food” at the top and type the name of the food in the text box.

Question 58

Can I export baby’s logged foods from the app?

Accepted Answer

Yes! Simply follow these steps:

Click the “Tracker” icon at the bottom.
On the next screen, you will see a download icon (arrow) in the upper right. Click there to have your data exported as a spreadsheet.

This is a great way to share your baby’s data with other caregivers or medical professionals.

Please contact us if you have any additional questions or need further guidance.

Question 59

Can I filter meals by allergens?

Accepted Answer

If you selected any allergens while setting up your baby’s profile during onboarding, meals with those allergens will not be displayed during the guided introduction of foods on the “Today” tab.

However, meals with those allergens will still display within the “Meals” tab unless you manually apply the allergen filter--this is so you can have the flexibility to use substitutions for certain ingredients while still being able to access an increased variety of recipes.

To filter out meals by allergen, click into the “Meals” tab, then select “All Meals.” Click the “Sort & Filters” button to select allergens to exclude from your search.

Please contact us if you have any additional questions or need further guidance.

Question 60

My baby profile disappeared

Accepted Answer

If your baby profile is not showing, please reset the app by logging out from the profile page and logging back in again. If you still aren’t seeing your baby profile after logging back in, check that you are signing in with the correct email address, as your data may be on a different address.

Please contact us if you still are unable to view your baby profile.

Question 61

Can I access materials I bought on the website within the app?

Accepted Answer

Unfortunately no--guides, courses, or bundles purchased on our website are not viewable within the app without a separate app subscription as these are on two separate platforms. It’s not possible to give access to the guides within the app separately from the other paid app features. This means an app subscription is necessary to access any of our guides and videos within the app along with the other premium features, such as the guided introduction of foods and allergens, 300+ recipes, food/allergen tracking, and tips from our pros. You can learn more about our subscription and try a free trial here.

Question 62

How can I upgrade to the paid subscription?

Accepted Answer

If you are on the free version of our app, you can upgrade to a paid subscription by visiting our website here to purchase an app subscription. Once purchased, the app will recognize your account and allow you to access the paid features.

You can also upgrade directly within the app itself by clicking on the subscription prompt that will appear when you click on any paid feature or by visiting your profile and clicking “manage subscription”. We're excited to have you join us!

Question 63

Where can I see what size to cut a food for my baby?

Accepted Answer

1. Click on the "Foods" tab of your app.

2. In the search bar at the top of the screen, type the name of the food you are looking for.

3. From the food entry, click on "How to serve". This is where you'll find all of the information on how to cut, prepare, and serve each food for baby depending on their age.

More on our general guidelines of how to cut foods safely for baby in this article.

Please contact us if you have any additional questions or need further guidance.

Question 64

How do I delete a food from my tracker?

Accepted Answer

To delete a food:

1. Click on the Tracker tab from the bottom of your app homepage

2. Click on the date in the calendar with the food you want to delete

3. Click on the food's picture at the bottom

4. Click into the “X Tried” box

5. Click into the "notes" box

6. Click "delete"

Please contact us if you have any additional questions or need further guidance.

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