Solid Starts FAQs
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General Questions
How do I get the Solid Starts App?
You can download the app on Apple or Android.
How do I purchase a Solid Starts App membership?
You can purchase the membership directly from our website here or in the Solid Starts app on Android or iOS. When purchasing on the website, use the same email address to login to your Solid Starts app.
Is the Solid Starts App available everywhere?
Yes, the Solid Starts App is available globally.
Is the Solid Starts App free?
The Solid Starts App is free to download and features our free First Foods® database where you can learn about how to introduce any food to your baby. For additional features including 300+ meal ideas, personalized guidance for introducing solid foods, professional tips and quotes, and more, subscribe to a paid membership. We offer a free trial for both our monthly and yearly options. You can learn more about our subscription here.
What is the difference between the “free” version of the app and the paid membership?
You can explore the First Foods® database for free on our app, where you can search for foods, view nutritional information, preparation guidelines, and choking/allergen information of over 400+ foods. You can access this by exiting out of the paywall after creating/logging into your account on our app.
With a paid membership, you will get access to a comprehensive, guided experience that includes customizable day-by-day introduction of foods and allergens developed by our team of pediatric professionals, an interactive foods tracker to identify foods tried and any reactions, 300+ meal ideas, tips & quotes from our pros, and more. This is particularly helpful if you are wanting more of a handheld experience through the process of introducing solids. You can learn more about our subscription and can try a free trial here.
I can't access the First Foods Database® without being asked to pay. How can I access it?
The First Foods® database is free to access, but other app membership features including guided day-by-day introduction of foods and allergens, ability to log/track foods served to baby, 300+ meal ideas, expert tips from our team of pediatric pros, and more features–require a subscription. To access the database, you simply need to "X" out of the paywall pop-up after creating/logging into your account. If you are still seeing a limited number of searches, make sure you have our most recent update–version 3.4.2. Some also find that deleting and reinstalling the app can help as this can act as a reset. If this doesn't fix the issue or if you have any further questions, please reach out to us and our team can help you out.
Is the food database available on both the app and website?
Yes, the First Foods® database is available on both the website and app.
I bought one of your bundles, does that include access to the paid features of the app?
Sorry, no. The materials on our website are separate from the App, which is run through the Apple App Store and Google Play. If you’d like to explore what’s in the app, there is a free trial and flexible options for monthly and annual plans. You can learn more about our membership here.
Will I be able to view my bundles/guides on the app?
Unfortunately, no. The bundles/guides are available on our website, which is separate from the App that is run through the Apple App Store and Google Play. If you’d like to explore what’s in the App subscription, there is a free trial. You can learn more about the App here.
I purchased a bundle/guide/course from the website, but it’s not showing in my account
The most common reason people don't see their purchases on the website is because they are logging in with a different email address than the one they used to purchase. Unfortunately, the email addresses need to match for our system to display your purchases.
If you purchased with a different email than you are using to sign into the site, you can simply make a new account on our site using your purchase email address and then you should see your purchases. The email address associated with your order will be the same address that received the order confirmation email. Contact Us if you need additional help.
App Membership
What do you get with a Solid Starts membership?
A Solid Starts membership provides a comprehensive guided app experience to help you navigate introducing solids.
With the Solid Starts App membership, you will receive:
Personalized guided introduction of foods and allergens developed by our team of board-certified pediatricians, allergist, feeding therapists, and dietitian
300+ meal ideas for babies and toddlers
Tips and quotes from our professional team
Interactive foods tracker for ingredient and allergen tracking
Reactions, sensitivities, and allergies log
Essential articles written by our pediatric pros
Award-winning First Foods® database with nutritional information and preparation tips
You can learn more about the membership here
I’m a monthly app subscriber. Can I switch to the yearly plan?
Yes, click on the profile icon on the top of the home screen to go to your profile. In your profile, click on Manage Membership and choose the Yearly option there. You can also switch plans with the Subscriptions section of your Apple App Store or Google Play Store.
How can I upgrade to the paid membership?
If you are on the free version of the app (First Foods® database), you can upgrade to a paid membership by visiting this page to purchase an app subscription. Once you have purchased it, the app will recognize your account and allow you to access the paid features. You can also upgrade directly in the app itself by clicking on the subscription prompt that will appear when you click on any paid feature or visiting your profile and clicking “manage membership”.
App Functionality Questions
Where do I start? / How do I use the app?
Start by creating your baby’s profile with onboarding with the app. There are 4 “tabs” at the bottom of the screen which can help you navigate your journey within the app:
“Home” tab: This is where you can find your customizable day-by-day introduction of solids and common food allergens. More on this feature in the Q&A below.
“Foods” tab: Our First Foods® database lives here! Search over 400+ foods, view nutritional, choking, and allergen info, and preparation guidelines.
“Meals” tab: Navigate 300+ meal ideas here! At the top of this screen you’ll see 3 tabs: “ideas” gives you ideas for new meals; “all meals” allows you to search by ingredient or meal name, and filter by diet type, baby’s age, level of difficulty in preparation, allergens, and so on; “my meals” houses any meals you have favorited/hearted and also your “lists” for any meals you have added to a list (an excellent way to create a weekly meal plan!).
“Tracker” tab: Here you can see foods you have logged, any you have marked as baby’s “favorites,” allergens you have tried, any logged reactions (particularly helpful for doctor’s visits), and foods you have marked as “try later.”
Please contact us if you have any additional questions or need further guidance.
Where do I find the guided introduction of foods (previous 100 day plan) in the app?
This feature is located on the "Home" tab of your app. Swipe through to discover meals, use it day-by-day to mark favorites, or create lists to mark ones you want your baby to try next. This is customizable to you and your preferred journey with your baby.
The "Home" tab is divided into "paths" (chapters) relevant to your baby’s stage. With the introduction of each path, read the article relevant to the foundation of that path, and mark this as “read” to start exploring meals.
The first path is called “First Bites” (If you selected that you have already tried solid foods during onboarding, then you will be asked to move into the second path, The Big 3–in which allergens are introduced). With this path, the app will require you to read the article, “Gagging vs Choking,” and once you select that you have read it, the meal carousel for that path will unlock. The meals in First Bites are super simple with 2-4 ingredients and no allergens.
As your baby tries new meals, mark them as complete to move along to other paths where you’ll learn to introduce common allergens, and discover meals and ingredients that go along with the new skills your baby is learning in their feeding journey. The meals you see in your "Home" tab carousel can be completed in any order, as you will only see meals appropriate for your baby's stage and with allergens that you have already safely introduced.
Please contact us if you have any additional questions or need further guidance.
Where can I find the info on introducing allergens in the app?
Allergen introduction is available as part of the guided food introduction journey and is available on the “Home” tab of your app. Allergen Introduction will appear after you make your way through the first Path which is called "First Bites." This will bring you to "The Big 3" Path, which will start introduction of allergens (this one includes the 3 most common allergens: peanut, dairy, and egg), and will continue on the next path, “Explore the Rainbow.” Please contact us if you have any additional questions or need further guidance.
How can I add a food as a favorite?
Tap the little heart icon on any food to add it to your favorites. You'll also be asked if a food is one of baby's favorites upon tracking it for the first time. You can check on your favorites list any time within the tracker.
How can I track that my baby has tried a certain food?
Once your baby has tried a food, just tap the plus sign to add it to the tracker. You'll be asked if you'd like to add it as a favorite, and if baby had a reaction. You'll also be able to make any notes about that food. If baby has tried a meal, when you mark the meal as done, it will add all the foods in the meal into your tracker.
How can I track reactions my baby has had to foods?
Once you’ve added a food to the tracker, you’ll be asked if baby had a reaction. From there, you can note which symptoms baby experienced. To see a main list of all foods that elicited reactions to share with family, caregivers, or doctors, simply tap the “Reactions” button on your Tracker page.
How can I add a food to a list to try later?
Once you're viewing any food, you can tap the repeat icon to add it to your list to try later. Lots of people use this as their shopping list as well :)
How can I mark that a food no longer is an allergen?
Click into the food in which you would like to remove the reaction. (You can find the food via the tracker calendar or by clicking the food icon in the upper right of your home screen). Click on the “x Tried” button in the rectangular box under the food name, which will bring you to the food’s note page. Click into the note that contains the reaction, and you will be able to delete the reaction.
Where can I see what size to cut a food for my baby?
First, search for the food. From the food entry, click on "How to serve". That's where you'll find all of the information on how to cut, prepare, and serve each food for baby depending on their age.
The food I was looking for is not there.
We are adding new foods every day! It's a slow process because each food needs to be reviewed by several licensed professionals but we're doing our best to have every single food in the database. Feel free to contact us with your suggestions for new foods to add. We’d love to hear your ideas!
In the meantime, any food not yet in our database can be tracked by using the "Other" entry (Simply search "Other" from the main database page).
How can I add an additional child profile?
Click on the profile option on the home screen, which will take you to your Profile page. Click "switch baby" and you will see the option to add a new baby profile appear at the bottom.
Can I edit the date/note/reactions of a logged food?
Yes! Open your food tracker and click on the date that has the food you want to change, then click on the food name at the bottom of the screen. Click in the "Your Notes" field. There, you can click on the date (underneath the food name at the top) and change it to whatever date you want. You can also edit the food’s notes and reactions on this screen. Click the blue "Update" button when you are done making changes.
What is a “poop friendly” food?
“Poop friendly” means whether a food has qualities that help baby poop.
Can I share my account?
Yes! The same login credentials can be shared across multiple devices, whether Apple or Android. This makes it super easy for parents/caregivers to coordinate the baby’s solid food progress with each other.
Where are the purees?
If you want to make some purees for baby, by all means do so! Any food can be pureed, but our First Foods® database shows you how to serve each food without the need to puree. Variety is key.
Does it count that baby tried a food if I served it but baby didn't actually eat any of it?
That's really for you to decide, but probably not in our books.
Recipes in the App
Where can I find recipes?
You can view recipes with a paid membership. On your Home screen, you will see the option to browse hundreds of meal ideas depending on the path and stage you are in. Within each path, you may skip meals, repeat meals, and save others for later. You can also favorite meals and add them to custom lists you create. We built in this flexibility and customization to give you the freedom to introduce solids at your own pace.
Our searchable recipe database (“Meals” tab) also features over 300+ recipes. You can search by specific ingredient, choose a recipe from our curated lists (i.e. “Make-Ahead Lunches,” “Iron-Rich Recipes,” etc.) or simply scroll through the entire recipe database for whatever catches your eye! You can also save recipes to custom lists as well as mark recipes as favorites.
How can I track a recipe that my child has tried?
Click the “log” button on the meal to track all ingredients within that meal.
How can I make lists of recipes?
From within the app Home screen, click on the three dots on the right of the meal card, and you will see the option to add that meal to a list. From within the “Meals” tab, click the “list” icon on the top right of the recipe card to add it to a list.
Can I search for recipes by ingredient?
Yes–you can search by ingredient. Type the name of a food into the search bar, and you will find plenty of options to use that ingredient in a recipe to share with baby.
App Troubleshooting
I get an error message when I try to log food / I can't create a baby profile / I'm seeing other error messages. What can I do?
First, make sure you are on the latest version of the app. You can check by visiting the Apple App Store or Google Play Store to see if an update is available for download. Once you've verified you have the current version / updated to the current version, log out of your account from the profile page. Then, log back in again by re-entering your email and password. This is an important "reset" for the app and should solve any error messages. Some users also find that deleting the app and reinstalling it helps. If you still see error messages after that, please contact us.
I get an error message when I try to log in or I'm not getting the password reset email
The most common reason for this is trying to log in with a different email address than the one you signed up with. Please note that the email address where you received your subscription confirmation email is NOT necessarily the same address you used to sign up for the app. If you can't log in, think if you may have signed up with another email address. Also, if you are only using the free First Foods Database, it's possible you never made an account. Prior to an update we made a few months ago, free users could use the app without an account. All users must now have an account. If this is the case for you, you can simply create a new account.
If you can't remember your password, you can click the "forgot password" link to receive a code to reset your password, as long as the email address you enter is registered in our system. And be sure to check your spam folder. Contact us if you continue to have issues logging in.
My subscription is not being recognized on the app
The most common reason for this error message is because you might be logging in with an email address that is not associated with the subscription. The subscription is purchased on your phone and is "owned" by the email address of your Apple or Google Play account. However, access to the subscription features is associated with the email address used to create the app account, which can be different from your Apple or Google ID. This is the same case if you purchased the membership directly from our website - your purchase address may be different than your app account address.
Please try logging in with another email address and see if your subscription is recognized with that address. Contact us if you continue to have issues.
I forgot my password. What do I do?
1. Click on the “forgot password?” link within the app or website.
2. Enter the email address that you signed up with.
3. Check your email for the reset code. If you still don’t see an email from Solid Starts after 15-20 minutes, remember to check your junk folder.
4. The email will have a code to reset your password. Return to the website or app and enter this code along with the new password you would like.
5. Click the “reset” button.
6. If you don’t receive the password reset email, or encounter any other issues, contact us for help.
I keep getting an error when trying to purchase a subscription from the Apple App Store or Google Play Store
Make sure you have in-app purchases enabled on your phone. Lots of parents disable this to prevent surprise purchases from little hands! If that's enabled, check that you have the most recent version of the app installed by going to the app store and seeing if there is an update for you to download.
Membership & Payment Questions
How do I cancel my app membership?
If you purchased through Apple or Google, memberships can be managed through your profile within the app or through My Subscriptions in the Apple App Store or Google Play Store on your device. We at Solid Starts cannot cancel your membership for you if you purchased through Apple or Google.
If you purchased the membership directly through our website, you can log into your account on our website and click into the “Subscription” tab to cancel. If you have any trouble, contact us.
Can I get a refund?
If you purchased a membership through the app with Apple or Google, you’ll have to reach out to them directly to request a refund. You can request a refund from Apple here or Google here.
If you purchased the app membership directly from our website or have any other questions, please contact us and we will be able to help you further.
How do I delete my account?
To delete your account, click the “delete account” option in your profile. This will take you to a form on our website where you can enter your email address for deletion. Please note that deleting your account is NOT the same as canceling your paid membership. See “How do I cancel my app membership” above for more information.
Can I share the personalized tracking of foods and reactions with my partner/family?
Yes! The same login credentials can be shared across multiple devices, whether Apple or Android. This makes it super easy for parents/caregivers to coordinate the baby’s solid food progress with each other.
How do I change my payment method?
For purchases made through Apple or Google Play, you will have to change your payment method within your account, as they manage all payments.
If you purchased the membership through our website, please contact us for help with your payment method.
Does my membership auto-renew?
For purchases through Apple or Google, your subscription will auto-renew if you selected this option upon sign-up. Apple/Google will also send you a reminder email when it’s about to auto-renew, and you can cancel at that time if you wish.
App memberships purchased directly through our website will auto-renew. You will need to cancel if you do not wish to continue the membership. You can do this by logging into your account on our website and clicking into the “Subscription” tab. If you have any issues, contact us.
What happens to the foods I've tracked if I cancel my membership?
Once your membership expires, you will no longer be able to access or view your data within the app. However, prior to cancellation, you can export your saved data into a spreadsheet. To do this, click “Tracker” on the main app screen, and select the download icon in the upper right.
What payment methods do you accept?
For memberships purchased via the Apple App Store or Google Play Store, we accept what they accept!
For memberships purchased through our website, we accept the following credit cards: Visa, Mastercard, American Express, and Discover.
Still have questions about the app? Contact us for more help.
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